Policies

The ParknPool credit application can be accessed with the following link. Click here and an editable Credit Application PDF form will open (Note: If you are unable to fill out the form through your browser, simply right click on the link and click on Save Link As or Save Target As and save to your computer. You should then be able to fill out the form.) The form can be digitally signed and submitted by email, or printed and faxed to our office at 877-777-3717 or 540-463-6710. Instructions on how to set up a digital signature are included in the link below.

Digital signature instructions.

Delivery:

At ParknPool, we take pride in working closely with our manufacturers to ensure the highest level of service. Almost all of our products are delivered directly from the manufacturer. Because of this, a minimum of 10 business days is required for delivery. If you need your order faster, please discuss it with us.

Lighter and/or less bulky items may ship UPS or FedEx Ground if this is less expensive.

Items shipped directly from the manufacturer by common carrier (Transfer Truck) will be delivered to the curb at your address. The driver is not responsible for unloading your products from the tail gate of his truck. Your location must be accessible to a large tractor trailer truck. If it is not, you must notify us at the time of order placement and we will try to make the appropriate arrangements.
The following services incur an extra charge:

Residential delivery (Limited Access)
Call ahead
Lift gate

Damaged Goods - please note any freight damage on the freight bill. Request a signed receipt from the driver. Open and inspect your packages immediately, while the driver is still there, and notify us immediately of any concealed damage that you wish to claim. If you have a camera at hand, please take pictures of the damage. Our freight carriers and manufacturers will work expediently with us to replace or repair any damage. Pictures and documentation will streamline the process.

Returns:

All custom products (including cushions) are Non Returnable for Refund. We are sorry but custom ordered furniture is custom made to your specific requirements, (colors, textures, etc.) and, as such, may not be returned. We do not warrant your choice of products for your suitability. For your protection please make your custom purchase selections carefully. We are happy to send color samples to you prior to placing your order to ensure the color you are viewing on our website is the color you would like.

Logo'd and custom imprint items are made to your specific requirements and, as such, may not be returned unless printed incorrectly or if the merchandise arrives damaged. For your protection, please make your custom purchase selections carefully. Be sure to note shipping damage on the freight bill.

Order Cancellation:

Orders may ONLY be cancelled if the products have not entered production at the manufacturing facility. If you need to cancel an order, please notify us as soon as possible and if your products have not entered production, we may be able to stop the process. There will be a $50 cancellation fee charged to you for all cancelled orders.

You cannot cancel or change an order that has entered production, or has already been released for shipping.

Refunds:

If you are eligible for a refund, we will credit your account, credit your credit card, or send you a refund check within 21 days of the settlement date. Restocking fees and applicable shipping charges will be deducted from the refund.

Please note:

We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

Product specifications are subject to change without notice. Colors, color patterns, and textures of products may vary slightly from those shown. Actual color and texture samples for most products are available upon request.

What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our mailing list.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience – your information helps us to better respond to your individual needs.

To improve our website – we continually strive to improve our website offerings based on the information and feedback we receive from you.

To improve client service – your information helps us to more effectively respond to your client service requests and support needs.

To process transactions – your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails – the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.


How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and who are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

We do not use cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your Consent

By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.parknpool.com
ParknPool Corp.
40 Park Place
Lexington, Virginia 24450
USA
540-463-6510
877-777-3700