Warranty Terms
Frame
Five (5) year limited warranty on frames from the date of original purchase. If you frame fails structurally during normal use and regular maintenance, the manufacturer will repair or replace the frame with the same product at no charge. If the product has been discontinued, a similar item will be used. This includes parts, labor and shipping during the first 12 months.
Frame Finish
Five (5) year limited warranty on the frame finish from the date of original purchase. If the finish peels, cracks or blisters due to manufacturing defect, the manufacturer will repair or replace the damaged finish. This includes parts, labor and shipping during the first 12 months. NOTE: Glide replacement is a necessary function in maintaining the furniture and should be accomplished on an annual basis, or more frequently, depending on the level of usage. ParknPool recommends a quarterly inspection of the glides to insure maximum longevity of your frames and finish. These glides can be purchased from ParknPool.
Table Tops
Acrylic and fiberglass tabletops are warranted against bowing or warping, glass and acrylic tops with umbrella holes are excluded. Labor is not included, but shipping is included for up to one (1) year from the date of purchase.
What Is Not Covered By Our Limited Warranty
- Plastic, nylon and fiberglass parts.
- Failure cause by unreasonable or abusive use.
- Bursting or cracking of frames due to exposure of freezing temperatures.
- Failure caused by neglecting to provide proper care and maintenance, which includes cleaning with a mild detergent on a regular basis.
- Scratching or chipping of the powder paint finishes due to abuse. Some touch-up colors are available from the manufacturer.
- Damage caused by fire, freight damage or acts of nature.
- Any or all shipping costs regarding the Limited Warranty after one (1) year.
Returned Goods Authorization
Carefully inspect all boxes or cartons before accepting or signing receipts from carrier. Count the items and sign only for the number of items counted and accepted. Claims for freight damage must be handled between the consignee and the freight company. The manufacturer will not accept returned good without prior written authorization.
Concealed Damage
To minimize problems ParknPool recommends that all products be unpacked within 48 hours of receipt. After unpacking the product, if damage is found, notify the carrier's agent immediately to inspect the merchandise. Save all cartons and packing materials. The agent is required to issue a "concealed damage" report. All claims must be made with the carrier; however, ParknPool will render all possible assistance in settling claims.
For additional specific conditions and limitations, or if you have further questions or need to make a claim, please call ParknPool at 877-777-3700 for the information you need. You may also write to:
ParknPool Corp.
130-B Walker St.
Lexington, VA 24450
Thank you.
