Warranty Terms
Untitled Document
Limited Warranty: Manufacturer warrants that its furniture is free from manufacturing defects as of the date of purchase. Manufacturer warrants its powder coat finish against peeling, cracking or blistering for three (3) years from date of purchase, its vinyl straps against breakage and the frames against breakage for a full one (1) year from date of purchase, under normal use. Repairs or replacement parts will be provided at the discretion of Manufacturer. (In the case of discontinued models or finishes, we will repair or replace the item or parts with the closest comparable current model).
If Manufacturers’ powder coat frame fails structurally during normal usage within fifteen (15) years from the date of purchase, we will repair, refinish or replace the frame without charge, parts and labor included. (In the case of discontinued models or finishes, we will replace the item with the closest comparable current model). The finish is warranted against peeling, cracking or blistering for a period of three (3) years from the date of purchase.
Not included in our "powder coat" warranty are table tops, umbrellas, terrace shells and market bases, wood furniture, cushions, slings and folding aluminum furniture. These products are warranted for one (1) year to be free of manufacturing defects. Our cast iron and steel market bases, if not properly maintained, will rust if the finish is scratched through to the metal. If this occurs, it must be touched up with an acrylic based paint.
Manufacturer warrants the aluminum frame against breakage for a full five (5) years from the date of purchase, under normal use.
Our non-glass table tops are warranted for three (3) years from date or purchase against manufacturing defects. Fading or staining of the table surface is not included under warranty. Tables must not be stored upside down.
The wicker fibers featured in Manufacturers’ Wicker Collections are warranted by the fiber manufacturer for three (3) years from the date of purchase.
The natural weathering of wood finishes, breakage of glass, fading, staining and mildewing of fabrics, slings and strapping or the compression of cushion fillings and the rusting of market bases are not covered under warranty.
This warranty does not cover the failure of furniture which, in our opinion, was caused by acts of God, accident, neglect, improper shipping or handling, or unreasonable or abusive use, and is void if our care and maintenance instructions were not properly followed. Furniture stored outside or in other cold storage areas should be drained of any water. If allowed to freeze inside the furniture, water can damage the tubing. Such damage is not covered under this warranty.
This warranty is in lieu of any other warranty, expressed or implied by law. This is a limited warranty and extends only to the original purchaser. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
For additional specific conditions and limitations, or if you have further questions or need to make a claim, please call ParknPool at 877-777-3700 for the information you need. You may also write to:
ParknPool Corp.
40 Park Place
Lexington, VA 24450
